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The Evolution of Collection Agencies and Student Loans Regulations

Understanding the evolution of collection agencies and student loans regulations

There is a lot of talk in the industry about collection agencies and student loans regulations. While we’re no stranger to new and changing regulations, a significant transformation is happening in California with the introduction of the “Protecting Students from Creditor Colleges Act.” This groundbreaking legislation, if enacted, will not only redefine how institutions of […]

Why We Need Thought Leadership In The ARM Industry

The importance of thought leadership in the ARM industry

Thought leadership has become an indispensable asset for every industry, which is true of Accounts Receivable Management (ARM). Thought leadership in the ARM industry is not just about being a step ahead in knowledge; it’s about steering the entire industry toward innovation, ethical practices, and sustainable growth. The Drive for Innovation With Thought Leadership Thought […]

Essential Insights Into Medical Debt Collection Policy Changes

Insights into medical debt collection policy changes in 2024

Medical debt collection policies underwent notable changes in 2023, and more shifts are expected in 2024. Let’s recap the 2023 medical debt collection policy changes and learn what to anticipate in the coming year. A Look-Back: Medical Debt Collection Policy Changes in 2023 2023 marked a significant year for reforms in medical debt collection policies. […]

The Impact Of Election Year Trends On The Credit Collection Industry

Understanding election year trends on the credit collection industry.

Election years introduce a wave of changes in various sectors, notably the credit collection industry. Here, we aim to explore the impact of election year trends on the credit collection industry, shedding light on the unique challenges as well as the opportunities that come about during these politically charged times. The Influence of Election Year […]

Understanding New State Computer Privacy Laws In The Debt Collection Industry

Adapting to the new state computer privacy laws

The debt collections industry faces a new challenge: adapting to the new state computer privacy laws. These comprehensive laws, recently enacted in various states, bring forth significant data privacy and management changes. Understanding these changes is crucial for maintaining compliance and protecting consumer rights. Overview of New State Computer Privacy Laws The recent introduction of […]

Is The Rising Economy Boosting Debt-Purchasing?

The rising economy and debt-purchasing

The U.S. economy, constantly in flux, significantly influences various sectors, including debt-purchasing. As economic conditions improve, its impact on debt purchasing becomes a topic of considerable interest, especially for those in the debt collection industry.  Understanding Debt Purchasing in a Flourishing Economy As most of us know, debt purchasing refers to the process where companies, […]

10 Tips for Successful Debt Collection in Healthcare

Discovering successful debt collection in healthcare

The unique challenges of debt collection in healthcare require a balanced approach that respects patients’ financial situations while ensuring that healthcare providers can maintain financial viability. Here, we will explore the essentials for successful healthcare debt collection, offering insights and strategies that are both effective and empathetic. 1. Understanding the Patient’s Financial Situation The cornerstone […]

The Psychology of Debt Recovery

Understanding the psychology of debt recovery

Debt collection, often perceived as a purely financial transaction, is deeply rooted in psychological principles. Understanding the psychology of debt recovery is crucial for collectors aiming to improve their success rates. Communication Strategies and the Psychology of Debt Recovery 1. The Human Element in Debt Recovery The psychology of debt recovery begins with recognizing the […]

10 New Year Resolutions for Debt Collection Recovery

debt collection recovery

Make 2024 Your Year Of Success in Debt Collection Recovery As the New Year unfolds, it’s a perfect time for debt collection organizations to set resolutions that can drive their success. The industry is evolving rapidly, and staying ahead requires a strategic blend of the right technology, analytics, and traditional collection wisdom. Here are ten […]

Navigating Call Blocking Challenges

Navigating Call Blocking Challenges

The landscape of debt collection is facing a significant challenge due to increased call blocking and spam labeling. This trend has created a barrier to legitimate communication between debt collectors and consumers, leading to a notable decrease in effective communications and right-party contacts. Navigating these call-blocking challenges can be, well, challenging, especially if you don’t […]

Understanding the New Safeguards Rule

Understanding the Federal Trade Commission's New Safeguards Rule

The Federal Trade Commission (FTC) recently announced a pivotal amendment to the Safeguards Rule, marking a significant shift in data security protocols for institutions. This new rule mandates all institutions to notify the FTC within 30 days of specific security events. The New Safeguards Rule represents a considerable advancement in the realm of data protection […]

Credit Card Debt At New Highs

The Federal Reserve Bank of New York’s Center for Microeconomic Data recently released its Q3 Quarterly Report on Household Debt and Credit, unveiling a concerning trend in American financial health – “credit card debt at new highs.” This report provides crucial insights into the patterns of household borrowing and indebtedness, including mortgages, student loans, credit […]

What Is Solution Selling?

Nearly every day, you open your email inbox and are inundated with sales pitches and product-centered strategies. But what if those pitches weren’t pitches? What if they were targeted to your specific agency’s needs? Solution selling, which was developed in 1975 but is finally getting its due almost fifty years later, stands apart from traditional […]

Medical Debt Credit Change: Implications for Debt Collections

The debt collections industry is poised to experience significant shifts following a notable proposal from the White House. Central to this change is the medical debt credit change initiative that seeks to remove medical bills from consumer credit reports. This move comes in the wake of concerns over the undue burden of unforeseen medical expenses […]

A Look At The Fair Debt Collection Practices Act

In the field of debt collection, compliance with the law is paramount. The Fair Debt Collection Practices Act (FDCPA) plays an instrumental role in shaping the practices of our industry. We provide a look at the Fair Debt Collection Practices Act, its key provisions, implications for debt collectors, and rights for consumers. First, let’s start […]

Balancing Compliance and Compassion in Debt Collections

Debt collection is a necessary and often misunderstood aspect of the financial industry. The traditional perception of debt collection is often tied to strict adherence to laws and regulations. However, the emerging trend of compassion in debt collections is changing this perception, creating a new paradigm that blends legal compliance with understanding and empathy. The […]

Managing Stress in Debt Collections: Effective Policies and Procedures

The debt collections industry is often perceived as high-stress and demanding. Managing stress in debt collections becomes pivotal to ensuring employees’ well-being and maintaining a productive work environment. We’ve compiled actionable tips to enhance mental health and reduce stress for your employees. Actionable Tips for Employees For those working in the industry, there are several […]

Leveraging Outsourced Call Centers in Debt Collections

Leveraging outsourced call centers in the debt collection industry is more than just a strategic move – it’s a necessity. For our industry, this approach provides a valuable lifeline in navigating the challenges associated with hiring and staffing, helps to reduce costs, and keeps up to date with federal and state regulatory standards. The dynamic landscape […]

Are You Compliant With July’s New Debt Collections Industry Regulations?

This past July brought several new debt collection industry regulations. From text carriers announcing new requirements to Colorado’s new Data Privacy Act, we have compiled some of the new debt collections industry regulations you must be aware of. Text Message Carriers Make Changes Major text message carriers such as AT&T, T-Mobile, and Verizon have announced […]

The Impact of Medical Collections on Seniors

Many older Americans are facing significant challenges when it comes to medical collections and debt. A recent study by the Consumer Financial Protection Bureau (CFPB) sheds light on this issue and reveals its impact on seniors’ financial well-being. The study, titled “Issue Spotlight: Medical Billing and Collections Among Older Americans,” examines the prevalence of medical debt among […]

PROUDLY FEATURING

Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.

PROUDLY FEATURING

Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.

PROUDLY RESELLING

As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.

PROUDLY RESELLING

Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.

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