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INSIGHTS

How Debt Collection Supports the U.S. Economy

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When most people think about debt collection, they often picture endless phone calls, stacks of overdue bills, and a sense of financial stress. But here’s the reality: debt collection is vital in keeping the U.S. economy running smoothly. Without it, businesses would struggle to stay afloat, credit would be harder to obtain, and the financial system would become far less stable. In fact, debt collection helps businesses recover billions of dollars each year, ensuring that goods and services remain accessible to everyone. That’s why it’s time to shed some light on how debt collection supports the U.S. economy in a big way.

Keeping Credit Flowing and Businesses Thriving

Imagine a world where businesses couldn’t recover unpaid debts. Small businesses, which account for nearly half of all jobs in the U.S., would have a much harder time paying employees, investing in growth, or even staying open. According to a report from ACA International, third-party collection agencies recovered over $90 billion in past-due consumer debt in a single year, benefiting not just businesses but also the economy as a whole. Without these recoveries, businesses would be forced to raise prices or deny credit to potential customers, making it harder for everyday people to access the goods and services they need.

Debt collection also plays a huge role in maintaining the health of the lending industry. Lenders rely on repayment to continue issuing loans, whether for homes, cars, or small businesses. When debts go unpaid, financial institutions tighten their lending requirements, making it harder for consumers to secure loans. By ensuring that unpaid debts are collected, the industry helps keep credit available for everyone, meaning more people can buy homes, start businesses, and invest in their futures.

Reducing Financial Losses and Supporting Jobs

It’s not just banks and businesses that benefit from debt collection. The industry itself supports millions of jobs across the country, from collection agents to compliance officers and technology specialists who keep operations running smoothly. In fact, the collections industry employs over 125,000 people in the U.S. and contributes over $10 billion to the economy annually. These jobs support families, fuel local economies, and drive innovation in financial technology.

Debt collection also prevents financial losses from spiraling out of control. When businesses are unable to collect overdue payments, they often have to absorb the loss, which can lead to layoffs, reduced services, or even closures. Effective debt recovery helps businesses stay stable, protecting jobs and strengthening the economy.

A Positive Impact on Consumers

Debt collection doesn’t just benefit businesses, it also helps consumers in the long run. When debts are recovered, it prevents companies from passing those losses on to other customers through higher prices or reduced services. Responsible debt collection also provides consumers with opportunities to settle their accounts, repair their credit, and regain financial stability.

The goal isn’t just to recover money—it’s to help consumers get back on track.

TEC Services Group and HealthCareTEC Recognize the Industry’s Hard Work

Debt collection isn’t just about recovering money, it’s about keeping the economy balanced, businesses healthy, and credit accessible. The people working in this industry help ensure financial stability for businesses and consumers alike. TEC Services Group and HealthCareTEC recognize the dedication, professionalism, and positive impact of everyone in our industry. Your work matters and plays a significant role in keeping our economy strong and resilient.

PROUDLY FEATURING

Alvaria provides a robust, end-to-end contact center platform designed to meet the most demanding enterprise requirements. Best-of-breed compliance, campaign management, and dialer solutions, along with AI enablement services, to extend the capabilities of the world’s leading CCaaS organizations.

PROUDLY FEATURING

Take care of all your billing and payment orchestration needs. Whether you need to accept payments in your store, online, or on-the-go, we’ll help you find the right products. With the best in payments technology and the highest level of customer service, your business will succeed in today’s market.

PROUDLY FEATURING

Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.

PROUDLY FEATURING

Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.

PROUDLY RESELLING

As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.

PROUDLY RESELLING

Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.

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