The use of artificial intelligence in call centers is escalating at a rapid pace, and TEC’s Solution Members stay ahead of the curve when it comes to voice analytics and compliance. Our solutions are here to make our clients’ needs around call recording, analysis, and real-time compliance pain-free.
for further information on all our TEC Solutions.
The next evolution of technology support.
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TEC Services Group provides professional advisory, analytical, and managed services to the credit and collections industry that accelerates revenue recovery for clients across third-party, healthcare, debt buyers, government, and financial services institutions. We use our unparalleled knowledge of accounts receivable management (ARM) and collections software platforms to give our clients a competitive edge.
Sedric is an innovative technology that is being deployed at the highest levels of our industry. When combined with leading omnichannel systems, Sedric can deliver real-time compliance management, voice analytics, and reporting on all forms of communication to guarantee your agency is doing everything possible to deliver amazing customer experiences.
Intelligent Contacts is one of the leading omnichannel solutions in the market today. By combining customer payment opportunities in line with your dialer and telephony platforms, they are changing the game when it comes to effective and efficient consumer engagement.
As a premier solution for enterprise organizations, C&R’s Debt Manager platform is designed to provide the most flexible and compliant solution on the market. Debt Manager is used by the world’s largest banks and governments, along with some of the ARM industry’s largest collection companies.
Latitude by Genesys is one of the leading technologies for mid-market and enterprise companies. With a long history in both first-party agency management and third-party collections, Latitude’s functionality is built for the end user. Administrative tasks become easy while remaining flexible for your changing business operations.
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